PRIVACY POLICY

• Trade name: Pulsate
• Address: Van Der Meydenstraat 23-25, 2140 Antwerp, Belgium
• Email: general@pulsate.be
• Additional email: join@pulsate.be
• Phone: +32 49 11 200 XX
• Company number: 1016.726.680

Depending on how you interact with Pulsate, we may collect and process the following categories of personal data:

• identity data, such as your first name and last name;
• contact data, such as your email address, phone number and postal address;
• membership and booking data, such as registrations, reservations, attendance and plan details;
• payment and billing data, where relevant;
• communication data, such as messages sent through forms, email or other channels;
• marketing preferences, including whether you agreed to receive updates and marketing emails;
• website and technical data, such as IP address, browser type, device information and cookie-related data.

• directly from you when you contact us, register, book, purchase or subscribe;
• through our website and forms;
• through booking, membership or payment tools we use;
• through cookies and similar technologies, where applicable.

We process personal data only for legitimate and clearly defined purposes, including:

• to answer your questions and communicate with you;
• to manage registrations, memberships, class packs, bookings and attendance;
• to process payments, invoicing and related administration;
• to send service-related information, confirmations and practical updates;
• to improve our services, website and customer experience;
• to comply with legal and accounting obligations;
• to send marketing communications where you have given consent or where otherwise legally permitted.

Depending on the situation, Pulsate processes personal data on one or more of the following legal bases:

• performance of a contract, for example when managing your membership, booking or purchase;
• legal obligation, for example when keeping accounting or tax records;
• consent, for example for marketing emails or certain cookies;
• legitimate interests, for example to improve our services, protect our business operations or handle customer communication, provided your rights and freedoms are respected.

If you sign up for updates and events, or agree to receive updates and marketing emails, Pulsate may send you promotional emails, news, updates or event-related communication.

• You can unsubscribe at any time via the unsubscribe link in the email or by contacting us at general@pulsate.be.
• Withdrawing consent does not affect the lawfulness of processing carried out before that withdrawal.

Our website may use cookies and similar technologies to ensure proper functionality, remember preferences, measure performance and support communication or marketing activities.

More information can be found in our Cookie Policy.

We do not sell your personal data. We may share personal data only where necessary, for example with:

• booking, membership, CRM or payment service providers;
• accountants, administrative providers or professional advisers;
• IT, hosting, analytics or website support providers;
• public authorities or legal bodies where required by law.

Where third parties process personal data on our behalf, we aim to ensure appropriate contractual and legal safeguards are in place.

If personal data is transferred outside the European Economic Area, Pulsate will aim to ensure that appropriate safeguards are in place, in accordance with applicable data protection law.

We do not keep personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

• customer service and contact data may be retained for as long as needed to handle your request and follow-up;
• membership, booking and account data may be retained for the duration of the customer relationship and a reasonable period afterwards;
• billing and accounting data may be retained for the legally required retention period;
• marketing data may be retained until you withdraw consent or object where applicable.

Subject to the conditions of applicable law, you may have the right to:

• access your personal data;
• rectify inaccurate or incomplete data;
• request erasure of your data;
• request restriction of processing;
• object to certain processing;
• request data portability where applicable;
• withdraw consent at any time where processing is based on consent.

You can exercise your rights by contacting us at general@pulsate.be.

Pulsate does not intentionally collect personal data from children in violation of applicable law. Where consent is required for online services offered directly to a child, the relevant legal age thresholds and parental consent rules under Belgian law apply.

Pulsate takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure or alteration. However, no system can be guaranteed to be completely secure.

If you have questions or complaints about the way Pulsate handles your personal data, please contact us first at general@pulsate.be.

You also have the right to lodge a complaint with the Belgian Data Protection Authority.

Pulsate may update this Privacy Policy from time to time, for example due to legal, technical or operational changes. The latest version will always be published on the website.