TERMS AND CONDITIONS

• Trade name: Pulsate
• Address: Van Der Meydenstraat 23-25, 2140 Antwerp
• Email: general@pulsate.be
• Additional email: join@pulsate.be
• Phone: +32 49 11 200 XX
• Company number: 1016.726.680

• Monday 08:00-20:30
• Tuesday to Thursday 06:30-20:30
• Friday 08:00-20:00
• Weekend & holidays open 09:00-15:30

Pulsate reserves the right to temporarily change its opening hours, for example in case of public holidays, maintenance, events, force majeure or safety reasons.

These terms apply to all customers, members, visitors and participants in classes, events and other activities at Pulsate. By registering, booking, purchasing or participating, the customer agrees to these terms.

Pulsate aims to communicate all prices, plans and practical information clearly and correctly through the club, website and other communication channels. Obvious errors or mistakes may always be corrected.

• All prices are listed in euros.
• Unless stated otherwise, prices include VAT.
• Promotions are temporary and only valid as indicated.
• A membership or plan is personal and non-transferable, unless Pulsate agrees otherwise in writing.

A registration only becomes final once Pulsate has accepted the request and, if applicable, the payment or first direct debit has been received correctly.

• A membership, class pack or plan is strictly personal.
• The customer is responsible for the accuracy of the information provided.
• Pulsate may refuse or terminate a registration in case of abuse, fraud, serious non-payment or repeated violation of the house rules.

The duration of the contract or plan is communicated in advance at the time of the offer or registration. If a contract has a fixed term, the end date and any renewal conditions apply as explicitly stated when the contract is concluded.

• Class packs and temporary plans are valid for the period communicated in advance.
• Memberships with a fixed term normally end on the agreed end date, unless a valid renewal or extension has been agreed.
• A cancellation must be made through the channel designated by Pulsate, for example by email or through the member platform.
• If an automatic renewal applies, this must have been clearly communicated to the customer in advance.

Pulsate recommends submitting every cancellation in writing and in time in order to avoid disputes.

For contracts concluded online, the consumer generally has a withdrawal period of 14 calendar days, unless a legal exception applies.

• For services linked to a specific date or a clearly defined period, the right of withdrawal may be legally excluded.
• If a service has already been fully or partially performed at the customer’s express request, a proportionate amount may be due for the part already carried out, insofar as permitted by law.
• If no right of withdrawal applies, Pulsate will clearly communicate this before the online purchase is completed.

• Payments are made through the available payment methods or by direct debit if applicable.
• In case of late payment, Pulsate may temporarily suspend access until all outstanding amounts have been paid.
• Administrative or collection costs will only be charged where legally permitted and where reasonable.
• Any contractual compensation or fee must be reciprocal, balanced and in line with applicable law.

• Classes or sessions that require a reservation must be booked in time by the customer.
• Cancellations must be made within the deadline communicated by Pulsate for the relevant class or plan.
• In case of late cancellation or no-show, Pulsate may charge a session or cancel the booking, provided this has been clearly communicated in advance.
• Pulsate may change classes, coaches or time slots when operationally necessary.

• Every customer must behave respectfully towards other members, visitors and staff.
• Equipment must be used carefully and left in a clean and orderly condition after use.
• Hygiene, appropriate sportswear and clean indoor shoes are required.
• Smoking, aggressive behaviour, intimidation, inappropriate conduct or damage to equipment will not be tolerated.
• Pulsate may refuse or withdraw access in the event of serious or repeated violations of the house rules.

The customer declares that they are fit to participate in sports activities at their own responsibility. In case of doubt about physical fitness, medical advice should be obtained first.

• Participation in training sessions and use of the facilities is at the customer’s own risk.
• The customer remains responsible for respecting their own physical limits.
• Pulsate is not liable for damage resulting from ignoring instructions, unsafe use of equipment or failing to disclose medical limitations.

• Pulsate is only liable for damage resulting from its own fault or the fault of its employees, within the limits of mandatory law.
• Pulsate is not liable for loss, theft or damage to personal belongings, except in the event of proven gross negligence.
• The customer is liable for any damage caused by them to equipment or infrastructure.

Pulsate processes personal data only in accordance with applicable privacy legislation.

• Personal data is used for member management, reservations, payments, communication and service delivery.
• Anyone signing up for updates and events, or explicitly ticking “I agree to receive updates and marketing emails”, gives consent to receive marketing communication.
• This consent can be withdrawn at any time via the unsubscribe link or by contacting general@pulsate.be.

Complaints may first be submitted via general@pulsate.be. Pulsate aims to provide a reasonable and prompt solution.

• These terms and all agreements are governed by Belgian law.
• Disputes should preferably be settled amicably.
• Failing an amicable settlement, the competent courts of the Antwerp district shall have jurisdiction, insofar as the law does not provide otherwise.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable. Pulsate may amend these terms where necessary for the operation of the club or to bring them into line with applicable legislation.